How do I place an order?
Order online, visit our showroom, or contact our team for help choosing your items. Send your wording, names, logo, quantities, and needed date.
Frequently Asked Questions
Find answers about ordering, personalization, payment, and delivery.
Ordering & Turnaround
Can I order over the phone?
Yes—we can help select items and check availability by phone. Please email names and engraving wording to sales@championtrophies.com so we can work from your written details.
What is the standard turnaround time?
Standard production is approximately 7 business days from the date your order is placed. April–June is our busy season; please allow 7–10 business days during busy periods. Custom and special-order items may take longer. Missing order details or delayed proof approval may affect your completion date. Shipping time is additional.
Tell us your needed date when ordering; we will confirm the schedule for your order. Contact us before ordering if you need rush service.
Is rush service available?
You can request rush service in the cart for $25 per order. Enter your event or needed-by date and save your rush request. Availability depends on the item, stock, and production schedule.
A rush request does not guarantee your deadline. We will confirm availability before accepting your order. If we cannot accommodate the rush, we will remove the fee before capturing payment. Shipping time is additional.
Do you offer quantity discounts?
Yes, many items qualify for quantity pricing. Contact us with the product and quantity for a quote.
Can I request a quote before paying?
Yes. Add your items and personalization details to the cart, then choose Request a quote. Include your event or needed-by date, delivery preference, and any project notes.
We receive your cart details and saved artwork links for review. Submitting a quote request does not place an order or take payment. Our team will confirm pricing, timing, and any additional charges.
Personalization & Proofs
Will I receive a proof?
Most personalized orders receive a proof by email. Trophies, medals, and perpetual plates typically do not receive a proof unless requested. If you would like one, let us know when ordering.
How do I approve my proof?
Check all names, spelling, dates, wording, and layout carefully. Reply to the proof email with your approval or requested changes. Approval must be in writing; email approval is accepted. Verbal approval is not accepted.
What if I find a mistake after approval?
Contact us as soon as possible. Corrections or reruns due to errors in an approved proof are at the customer’s expense. We will discuss replacement options and timing with you.
What if my item is engraved incorrectly?
If the finished item differs from the approved proof, contact us promptly with your order details and a photo so we can review the issue and help arrange a correction.
What artwork file should I send?
Send the best file you have. Vector AI, EPS, SVG, or vector PDF files are preferred; high-resolution image files are also accepted.
Payment, Pickup & Shipping
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover, plus cash in our showroom. Approved accounts may use their established net terms.
When is payment due?
Payment is due before pickup or shipping unless you have approved account terms. Custom orders may require full payment or a 50% deposit. Our team will confirm the payment requirements for your order.
Where are you located, and when can I pick up?
Visit us at 3421 Kirkwood Highway, Wilmington, DE 19808. We are open Monday–Friday, 9 am–5 pm, and closed on weekends. Our team will let you know when your order is ready.
Do you offer shipping and local pickup?
Yes! Pick up your completed order at our Wilmington showroom, Monday–Friday, 9 am–5 pm, or arrange shipping across the United States. Production time is additional to shipping time.
Can I estimate shipping before checkout?
Yes. Open Estimate shipping in your cart and enter your destination. Rates are estimates; final prices and available services are confirmed at checkout. Shipping transit time is additional to production time.
If you calculate shipping and then request a quote with Ship to me selected, current estimates are included for our review. They are not added to your cart total. We will confirm shipping for your full delivery address.
What if my order arrives damaged?
Contact us within 48 hours of receipt. Keep all packaging and wrapping materials for the carrier’s inspection, and send photos of the damage and packaging so we can help.
Can I return a personalized item?
Custom and personalized items are non-returnable because they are made specifically for your order. If you have a problem with your order, contact us so we can review it. In some cases, an award can be updated with a replacement engraving plate.
Products & Services
Can you create custom awards?
Yes! We can help develop an award for your organization or event. Send your idea, quantity, budget, and needed date so we can discuss suitable options.
Do you make donor walls?
Yes, we can help with donor recognition displays for small or large projects. Contact us with your space, design ideas, and project details to discuss materials and options.
Do you offer embroidery and screen printing?
Yes, we offer personalized apparel and sportswear, including embroidery and screen printing. Tell us what you need, your quantity, and your design so we can recommend an option.
Do you offer promotional products?
Yes, we offer branded promotional products for businesses, organizations, and events. Share your budget, quantity, logo, and deadline, and we can help find options.
Do you accept old trophies or update existing awards?
We do not accept unwanted trophies for recycling or donation. If you have a trophy you want to reuse, we may be able to update it with a new engraving plate. Contact us with a photo to discuss the options.
What types of engraving and personalization do you offer?
We offer laser engraving, fiber laser marking on suitable metals, sandblasted etching, bottle etching, color-filled engraving, and full-color sublimation.
Can you personalize an item I already own?
Yes—we can personalize many customer-owned items. Please bring your item to our Wilmington store for an in-person review. We need to check its material, finish, shape, and engraving area before confirming whether it can be personalized. A photo can help us start the conversation, but we must see the actual item before confirming the work.